Kenton Group is seeking candidates to fill this executive level position. The ideal candidate will have experience in engineering, operations and IT. Some experience with telecommunications is desirable.
Chief Operating Officer
Reports To: President
Responsible for the overall operations of the company.
An individual must be able to successfully perform the following essential functions of this position, with or without a reasonable accommodation:
Serve as a member of the Company’s executive leadership team, provide vision to the department and organization developing strategies, goals, and action plans for the department, and serve as a model for other associates as it relates to behaving in a responsible and professional manner.
Be responsive and punctual to both internal and external customers; ensure all customer requests are timely and appropriately handled. Closely monitor customer satisfaction.
Lead the network engineering and operations organization, which will architect, deploy and support the various components for both a fiber and fixed wireless network that is growing rapidly. This responsibility includes, without limitation, the following: all planning and coordination efforts related to the network architecture and deployment, the acquisition and allocation of necessary resources, evaluate and recommend new products and systems to improve network and product reliability, throughput, quality, and productivity, and the deployment of proper maintenance and testing procedures of the network, all while simultaneously ensuring scalability and the timely and successful completion of each market rollout.
Become and remain knowledgeable about new and emerging technologies that are applicable to the deployment, maintenance and operation of all networks.
Drive overall financial performance of each project by creating, analyzing and reconciling reports, creating and administering capital and expense budgets; forecasting departmental needs for both monetary and human capital; determining trends and areas of opportunity; develop long and short range financial plans for ongoing growth and maintenance of the network; setting priorities to accurately ensure the department is operating in a manner that supports the needs of the customer and department; resolving budgetary issues. Prepare management and board level operational reports.
Supervise, maintain, and manage down-line associates in multiple locations by: recruiting, hiring, providing direction, setting expectations, ensuring accountability, rewarding where appropriate, and guiding professional development.
Develop and leverage internal and external partnerships and networks to maximize the achievement of business goals; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas. Maintain relationships and agreements with video programmers for video programming and retransmission agreements.
Drive operational excellence; hold the management team and your down-line accountable; initiate and lead company change efforts to maximize desired results; monitor the effectiveness and implementation of continuous improvement programs; provide information and feedback for process improvements within the organization.
Contribute to corporate and department special projects, as requested.
Ensure compliance with company and department policies and procedures as well as external governmental compliance and reporting. Recommend changes to processes, policies, and metrics to facilitate the improvement of department performance and delivery of services. Implement and monitor quality assurance routines for the department; develop and implementing action plans; and provide direction and guidance on executing company programs and strategic initiatives. Recommends changes to processes, policies, and metrics to facilitate the improvement of department performance.
Cultivating an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values in all programs and practices; promoting a collaborative team mentality; developing consequences for violation or non-compliance; supporting an open door policy.
An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or as necessary.
An individual must be proficient in each of the following competencies listed below to successfully perform the responsibilities of this position:
Adaptability: Demonstrate creativity and strength in the face of change. Update knowledge and skills to handle new complexities, challenges, and responsibilities (for example, seeking out training, learning from past experiences, researching best practices). Seek exposure to new ideas and perspectives.
Build Relationships: Build and sustain trusting, collaborative relationships and alliances across functional, organizational, and geographical boundaries to achieve goals. Sponsor initiatives and programs that promote respect for, interest in, and support of associates. Ensure associates are treated in an accepting and respectful manner.
Customer Centered: Create and maintain an environment that provides customers with desired services and experiences. Combine experience, insight, and data to determine how to improve end-results. Ensure the removal of barriers to delivering exceptional customer value, service, and support to maintain a customer first workforce.
Execution & Results: Create an environment where associates are held accountable for achieving goals and results. Apply broad, cross-functional knowledge and resources to produce results that best fit company strategy. Prioritize and balance time, actions, resources, and initiatives to ensure accomplishment of critical results. Make sure desired change initiatives and priorities are implemented appropriately.
Ethics & Compliance: Build and sustain an environment where adherence to and reinforcement of the highest standards of integrity and ethics are the norm. Identify opportunities and take action to enhance compliance within the organization. Ensure associates receive the communication and instruction needed to act in accordance with policies and procedures.
Judgment: Use objective business analysis to evaluate the returns and risks of business choices. Analyze and integrate trends and patterns to determine the root cause of problems and identify solutions. Develop, implement, and monitor action plans to ensure the attainment of goals.
Public Speaking: Be comfortable making presentations to other associates, including without limitation the executive team and Board of Directors, and to customers and other third parties.
Social Responsibility & Reputation: Serve as a credible spokesperson, representative, and sponsor of the company to the public and the community.
Five years of experience managing other employees/associates;
Must be able to communicate clearly, both verbally and in writing;
Must be well versed in Office Productivity Software;
Must be detail oriented & maintain a high level of confidentiality;
Must be able to handle multiple projects simultaneously;
Must have a valid driver’s license; and
Must currently be, and remain at all times, insurable under the company automobile insurance policies.
Bachelor degree in Business Management;
Five years of experience managing engineering and/or operational groups of a telecom and/or Internet Services provider;